Select any driver from the roster or from the dashboard to open their profile. This is where you settle questions about a single driver.
The header carries the driver’s status, phone number, vehicle and plate, financing product, and the date they joined. Edit info opens the record for changes.
Three actions sit at the top:
Record a payment manually only when you hold the evidence, for example a cash receipt. A manual entry counts toward collections exactly like a matched mobile money payment.
The loan position
The financed amount, with the monthly figure beneath it.
What is still owed, with an estimate of the months left at the current rate.
How much of the financed amount has been repaid.
How many days behind the driver is, with the date of the most recent shortfall.
Overview
The overview shows the driver’s average daily payment, what they have paid this month, how many of their payments were reconciled, and the reconciled rate.
A reconciled rate below 100% means some of this driver’s money is sitting unmatched. Check Reconciliation before treating them as behind.
Contact and collection details, last payment date, and total repaid sit underneath.
Payment history
Every payment recorded against the driver, in date order. This is the record to open when a driver disputes a balance.
Mobile money transactions
The raw transactions the platform associates with this driver, including the transaction reference. Use this tab when a driver says they paid and the payment history does not show it. If the transaction is here but not in the payment history, it is a matching problem, not a payment problem.
Notes
Use notes to record what does not fit a field: an agreed catch-up plan, a vehicle off the road, an alternative mobile money account the driver pays from. Whoever handles this driver next will read them. 
